4Site
Support Request System
View Patch #60.101.041
Description
Patch ID:
Date Implemented:
Patch Title:
Patch Type:
Request IDs:
Bug
Enhancement
Other
03789 -
WO is created with wotype = blank, status = NR which is invalid.
Symptoms:
Codes setting is WO type defaults to blank. Enter the WO and leave the type blank but fill in everything else. Click Send instead of Save. The workorder record is written out with wotype and utypeid as blank. The doc route screen comes up but if you look closely it isn't the normal route screen. Since the type is blank it can't figure out what to do so it's the generic 4Site mail and the step says "Reply". Click to send the mail msg. The workorder record is updated with status NR (which comes from the generic mail and is valid for it - not read). So the solution is to do the validations when you click Send, the same as when you click Save since it has to save the WO first. Also check to see if the other fields that can default to blank are being validated on Send. See the 2nd attachment - none are being caught. Although it somehow picks a value for symptom code.
Solution:
Merged the Save and Send button code so they both do the same checks for blank combo box entries. Also made the error message for a blank trade more understandable (it says “trade” instead of “skill or activity”).
Browse Patches
Find a Patch
Return to Request System Menu
